Insurance Agency Customer Service Representative

Insurance Agency Customer Service Representative in Colonie, NY (part-time). Provide prompt, professional customer service via phone, email, and in-person inquiries; maintain accurate customer records; collaborate with insurance carriers and dealership teams to resolve issues for mutual customers; support administrative tasks including information gathering for policy changes and payment processing; require high school diploma or equivalent and experience in customer service, with strong communication skills and proficiency in customer management software. Schedule includes some evenings and rotating Saturdays; hours follow the dealership/agency operating hours. The role emphasizes a positive customer experience and coordination between customers, carriers, and internal staff.