Instructional Technology Analyst
$58,700–$77,200 year
On-siteColumbus, Ohio, United States
Job Summary
Provide expert-level troubleshooting and in-person user support for Fisher College of Business learning environments, including classroom, meeting, and event spaces. Assist users with distance learning facilities and all electronic/electro-mechanical systems related to classroom control. Investigate incidents, provide solutions and resolutions, and collaborate with other FCOBITS support specialists for network and security needs. Manage after-hours classroom support operations, answering and tracking calls, and train student support staff for urgent customer needs. Assist with installation projects and preventative maintenance as required. Position includes fluctuating hours with Saturday support for online and in-person weekend graduate programs.
Required Qualifications
- Bachelor's Degree or equiv. combination of education and experience
- A minimum of 2 years' experience with installing and maintaining learning environment hardware and software - audio, video and associated control systems including Crestron
- Experience with customer service and ticketing systems
- Working knowledge of networking basics and client hardware and software
- Position will have fluctuating hours including Saturday support of online and in-person weekend graduate programs
Desired Qualifications
- 3-4 years' experience with installing and maintaining learning environment hardware and software - audio, video and associated control systems including Crestron
- Advanced knowledge and appropriate training in relevant computer technologies (display audio control) systems design installation and repair
- Solid understanding of common network protocols and basic configuration
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