Instructional Designer & Trainer
On-siteScottsdale, Arizona, United States
Job Summary
Lead onboarding cohorts from kickoff through graduation, delivering instructor-led, virtual, and blended sessions on the product, systems, and work processes. Build and maintain onboarding content including guides, job aids, quick reference sheets, practice scenarios, and knowledge checks. Teach platform fundamentals so new hires can explain Nextiva's value, navigate the product, and connect features to customer needs. Run role plays, hands-on exercises, and skills assessments to certify readiness before live customer work. Manage day-to-day LMS operations, including system configuration, user support, permissions, and content lifecycle management. Develop user guides, FAQs, and training materials while generating LMS reports on engagement, completion, and compliance. Check in with recent graduates during their first weeks and deliver follow-up sessions for identified gaps. Work with hiring managers to define readiness criteria, report cohort progress, and flag learners needing extra support. Keep onboarding current as product, tools, and processes evolve. Track completion, assessment scores, certification results, and time to productivity for each cohort.
Required Qualifications
- 1-3 years in training delivery, onboarding, instructional design, enablement, sales, support, or another customer-facing role, ideally at a B2B SaaS or technology company
- Bachelor's degree in Business, Instructional Design, Education, Communications, or a related field, or equivalent practical experience
- Experience teaching or presenting to a group, both in person and over Zoom, Microsoft Teams, or a similar platform
- Strong written communication skills, with the ability to distill technical information for an audience that is brand new to it
- Solid organization and project management skills, with the ability to teach one cohort while preparing the next
- Working knowledge of Microsoft Office and Google Workspace
- Genuine interest in learning our platform in technical depth
- Based in the Scottsdale, Arizona area, or willing to relocate
- This role works in office
Desired Qualifications
- Experience running a new hire onboarding or bootcamp program
- Experience with Docebo
- Experience with authoring tools such as Articulate Storyline, Rise, Adobe Captivate, or Camtasia
- Familiarity with UCaaS, CCaaS, VoIP, or cloud communications concepts including IVR, call routing, reporting, and integrations
- Background in B2B sales, sales engineering, or technical support
- Coursework or certification in instructional design, adult learning, or ADDIE
- Video editing, graphic design, or Adobe Creative Suite experience
- Experience working in an LMS or similar learning platform, including building assessments and tracking completion
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.