Instructional Designer Manager
On-siteToronto, Ontario, Canada
Job Summary
Lead and develop a team of Instructional Designers, setting clear priorities and delivery expectations for global content initiatives. Define standardized course templates, learning taxonomies, and workflows to ensure consistency across self-paced courses, webinars, and knowledge base content. Partner with Product Trainers, Professional Services, and SMEs to translate technical expertise into digestible, outcome-driven learning aligned with product strategy and customer adoption goals. Pilot new learning tools and incorporate analytics to continuously improve content effectiveness. Support Academy initiatives, release planning, and onboarding of new team members. Travel occasionally to regional offices for collaboration.
Required Qualifications
- 5+ years experience in instructional design, learning experience design, or digital learning leadership
- Demonstrated experience leading or mentoring instructional design and content development teams
- Strong grounding in adult learning theory, curriculum design, and scalable content development
- Proficiency with e-learning authoring tools (e.g. Articulate Storyline/Rise, Camtasia)
- Experience designing learning for SaaS, technical, or complex software products
- Strong stakeholder management skills, with the ability to translate technical input into learner-focused outcomes
- Excellent written and verbal communication skills, with strong attention to detail and quality
- Comfortable working in a global, cross-functional environment with changing priorities
- Bachelor's degree in Educational Technology, Instructional Design, Digital Media, or a related field
- Experience delivering customer-facing education programs in a global or multi-region organization
- Familiarity with accessibility standards (WCAG) and content governance practices
- Must be able to travel occasionally to regional offices or planning sessions to support collaboration and alignment
- Must be available for a full-time position
Desired Qualifications
- Background or experience in accounting, auditing, finance, or regulated industries is a strong advantage
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