Installer Partner Manager
HybridBrussels, Brussels Capital, Belgium
Job Summary
Prospect, onboard, and contract new installer partners by presenting the Luminus value proposition and negotiating win-win partnerships. Animate and engage the existing network through regular contact, events, trainings, and communication initiatives to ensure nationwide coverage and sufficient installation capacity. Monitor and enforce agreed SLAs, acting as the key coordination point between sales teams and installers while resolving operational issues. Collect, analyze, and report on performance indicators such as quality, volumes, and customer satisfaction via the installer dashboard. Establish a continuous feedback loop with internal stakeholders to propose concrete improvement actions based on partner feedback.
Required Qualifications
- experience in- and knowlege of the installation bussines
- fluent in Dutch and French
- good knowledge of English
Desired Qualifications
- naturally enthusiastic
- service-oriented
- strong in building trust-based relationships
- proactive
- persuasive
- comfortable working with SMEs, craftsmen or technical partners
- organized
- rigorous
- results-driven
- strong reporting mindset
- pedagogical
- decisive
- able to align partners while keeping standards high
- comfortable with digital tools such as CRM systems, Excel and MS Office
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