Installation Specialist - Bilingual (Charlotte, NC)
$41,600–$52,000 year
On-siteCharlotte, North Carolina, United States
Job Summary
Conduct comprehensive virtual site surveys to validate wiring, electrical infrastructure, and internet performance, performing advanced diagnostics and documenting gaps. Install and configure POS hardware, complete cabling and connectivity setup, and deliver onsite training for restaurant staff. Troubleshoot complex infrastructure issues, lead follow-ups to confirm remediation, and mentor junior specialists on process improvements. Travel up to 75% to client sites for installations and support, requiring fluent English and Spanish. This role ensures restaurant sites are fully prepared for successful POS deployments, driving installation efficiency and long-term business success for independent operators.
Required Qualifications
- Fluent in English (written and verbal)
- Bilingual proficiency in Spanish
- Work authorization in the U.S.
- Visa sponsorship is not available for this role
- SpotOn is an E-Verify company
- 2-3 years of restaurant and/or technical support experience
- A high school diploma or GED
- Deep understanding of networking infrastructure, including low-voltage cabling, routers, switches, and Wi-Fi optimization
- Skilled in advanced network testing (speed, latency, DNS) and translating findings into actionable guidance for non-technical stakeholders
- Strong troubleshooting, problem-solving, and analytical abilities, with experience resolving escalated technical issues
- Hands-on experience with restaurant POS systems, multi-terminal deployments, and technology installations across QSR, full-service, or franchise environments
- Proven ability to manage complex, multi-site projects independently and mentor junior team members
- Experience conducting client-facing walkthroughs, training staff, and communicating technical information clearly via Zoom or in person
- Familiarity with restaurant operations, POS hardware/software, menus, modifiers, and reporting workflows
- Proficient with Microsoft Office, Google Workspace, CRM platforms, ticketing systems, and travel/expense management
- Excellent organizational, multitasking, and communication skills with a professional approach under pressure
- Demonstrated success in 50+ POS installations or comparable technical deployments
- Background in customer-facing roles, IT support, implementation, or technical project leadership within restaurants, retail, or multi-location businesses
- Ability to travel up to 50-75%, including local and out-of-state travel with overnight stays as needed
- Must be able to lift 50 lbs
Desired Qualifications
- Experience in fintech or SaaS environments
- An Associate degree in Information Technology, Computer Networking or Systems Administration, Engineering Technology, Business Administration, Hospitality Management (with strong technical acumen) or a related field
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