Installation Manager
$80,000–$80,000 year
On-siteEarth City, Missouri, United States
Job Summary
Assign installation jobs to the third-party installer network based on availability and geographic proximity using the proprietary scheduling application. Identify opportunities to pull forward jobs and maximize speed to installation while working with customers to schedule based on installer availability and preferences. Review daily reports to identify wins and improvement opportunities, then partner with Service and Sales Operations to proactively address customer issues and resolve them on the first service call. Train, coach, and develop installation employees and contractors in both the office and field to improve subcontractor retention rates and drive proficiency. Recruit subcontractors as needed to expand installation capacity and collaborate with all office and corporate functional teams. Additional hours may be required for this exempt position. A valid driver's license and vehicle capable of carrying ladders are mandatory.
Required Qualifications
- High School Diploma or equivalent.
- 3+ years of successful experience in home construction, remodeling, and/or installation management.
- Track record of successfully recruiting, training, coaching, and onboarding subcontractors.
- Demonstrated superior quality and attention to detail in all facets of the installation process.
- Ability to teach others through hands-on and documentation-based learning methods.
- Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without 'dropping the ball'.
- Must have a truck or van with the ability to carry ladders of various heights.
- Ability to thrive in a fast-paced, high-energy, team-oriented environment and have a 'roll up your sleeves' and 'today not tomorrow' mentality.
- Apply active listening skills through the ability to comprehend information presented and respond thoughtfully.
- Detail-oriented and can focus on the task at hand, no matter how minute, by finding the most efficient and effective pathway to completion.
- Excellent verbal and written communication skills are required for communicating with internal and external parties in a manner that is both articulate and professional.
- Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection.
- Ability to provide timely and empathetic help through in-person, phone, email, and social media avenues that keeps the co-worker or customer's needs at the forefront of every interaction.
- Ability to communicate effectively, to recognize, understand, and manage one's own emotions as well as others, and foster positive working relationships across all levels of the organization.
- Holding oneself responsible and being self-driven in accomplishing business goals, adhering to policies and being responsible for one's own actions, performance, and decisions.
- Familiarity and comfort using ladders of various heights.
- Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access).
- Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).
- Must hold a valid driver's license.
- Less than 10% domestic travel required.
Desired Qualifications
- Experience in residential remodeling, plumbing, electrical, bathroom, and kitchen installation.
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