Installation Engineer (SDB/SEM) (Remote US)
$60,008–$90,002 year
RemoteArizona, United States or New York, United States
Job Summary
Conduct on-site installation of sophisticated electron microscopy and related analytical systems, following established procedures to confirm equipment functionality. Diagnose and resolve technical issues during installation or early system use, and support scheduled maintenance activities. Partner with customers and internal teams to ensure a smooth installation experience, while providing training on basic system operation and best practices. Travel frequently to customer sites to resolve issues or assist field service colleagues, and submit accurate field service and installation reports. Provide feedback to product teams based on field observations and serve as a technical resource for colleagues and training activities.
Required Qualifications
- Bachelor's degree in engineering, electronics, physics, chemistry, or a related technical field
- 3+ years of hands-on technical experience installing, troubleshooting, repairing, and calibrating complex analytical or scientific equipment such as SEM, TEM, FIB, or similar systems
- Valid driver's license
- Ability to obtain a valid passport
- Ability to travel up to 75+% within the assigned territory (US) or as business needs require
- Physical ability to lift up to 50 lbs.
- Ability to lift 40 lbs. without assistance
- Ability to work with hazardous/toxic materials
- Working at heights
- Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
- Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc. allowed
- English
- Proficiency with Microsoft Office, Windows-based software environments, and service management tools
- Ability to document service and installation activities clearly and accurately
- Ability to train and support customers on system use and maintenance
- Ability to respond to customer needs with short notice and manage changing priorities
Desired Qualifications
- Experience with sophisticated analysis tools such as scanning electron microscopes, transmission electron microscopes, focused ion beam systems, or similar high-precision electromechanical systems
- Experience diagnosing and repairing ultra-high vacuum and high-voltage systems
- Additional relevant technical certifications
- Experience with ultra-high vacuum technology, high-voltage systems, precision instrumentation, and related safety practices
- Strong electronics, mechanical, and systems-level troubleshooting skills
- Demonstrated ability to troubleshoot complex systems and subsystems down to the component level
- Ability to read and interpret schematics, technical drawings, service procedures, and system documentation
- Strong customer service skills with the ability to build positive working relationships with customers, system users, and internal teams
- Excellent written and verbal communication skills
- Strong organizational and time management skills with the ability to work independently in the field
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