Installation Customer Service Consultant
On-siteEdmonton, Alberta, Canada
Job Summary
Provide courteous, prompt, and professional service to customers over the phone with the goal of resolving questions and concerns with first contact resolution. Work with peers and management to ensure customer concerns are addressed efficiently, then follow up to identify and support ongoing needs. Offer value-added solutions to promote loyalty by providing best-in-class support on appliance installation and assembly. Explain the installation process to retailers and customers while corresponding with them verbally and electronically. Process routine clerical transactions between calls and maintain up-to-date knowledge of new policies, procedures, and products. Communicate effectively with Trans Global's network of professional service providers. Maintain utmost discretion with confidential customer information and demonstrate strong analytical and decision-making skills.
Required Qualifications
- Previous experience in a call centre or customer service environment
- Professional phone and email etiquette
- Utmost discretion with confidential customer information
- Excellent data entry and keyboarding skills
- Excellent communication skills, both verbal and written
- Strong attention to detail
- Superior organizational, and multi-tasking skills
- Strong analytical and decision-making skills
- Strong desire to take ownership and accountability of task completion
- Intermediate knowledge in Microsoft Office, particularly Excel, Word, Outlook, and Teams
- Ability to work effectively with and without supervision
Desired Qualifications
- Bilingual language skills (English & French)
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