Installation Customer Service Consultant
On-siteEdmonton, Alberta, Canada
Job Summary
Provide courteous, prompt, and professional service to customers over the phone, resolving questions and concerns with first contact resolution. Work with peers and management to address customer concerns efficiently, while following up to identify and support ongoing needs. Offer value-added solutions to promote customer loyalty and provide best-in-class support for appliance installation and assembly. Explain the installation process to retailers and customers, corresponding with them verbally and electronically. Maintain up-to-date knowledge of new policies, procedures, and products, and process routine clerical transactions between calls. Communicate effectively with Trans Global's network of professional service providers.
Required Qualifications
- Previous experience in a call centre or customer service environment
- Professional phone and email etiquette
- Utmost discretion with confidential customer information
- Excellent data entry and keyboarding skills
- Excellent communication skills, both verbal and written
- Strong attention to detail
- Superior organizational, and multi-tasking skills
- Strong analytical and decision-making skills
- Strong desire to take ownership and accountability of task completion
- Intermediate knowledge in Microsoft Office, particularly Excel, Word, Outlook, and Teams
- Ability to work effectively with and without supervision
Desired Qualifications
- Bilingual language skills (English & French)
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