Install Coordinator
$37,440–$37,440 year
On-siteSpringfield, Missouri, United States
Job Summary
Receive and process installation requests from customers via phone, email, or online platform. Schedule installation appointments and complete the permitting and inspection process for all company installations. Serve as the primary point of contact for customers, addressing inquiries and concerns professionally. Communicate with installation technicians regarding appointment details, customer preferences, and job requirements. Register equipment for warranties and assist clients with financing when needed. Maintain accurate records of appointments, technician assignments, and customer interactions. This role supports Air Services' family-operated business model, ensuring seamless execution of installation services across the organization.
Required Qualifications
- High school diploma or equivalent
- Previous experience in customer service, scheduling, or coordination roles
- Strong organizational skills with the ability to multitask and manage priorities effectively
- Excellent communication skills, both written and verbal
- Proficiency in using scheduling and communication software
- Problem-solving mindset and ability to handle challenging situations diplomatically
- Attention to detail and commitment to maintaining high-quality standards
- Ability to work independently and collaborate within a team environment
- Successful completion of screening process including assessments, interviews, background checks, and drug screen
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