Insomniac - Ticketing Manager
$75,000–$90,000 year
On-siteOrlando, Florida, United States or Las Vegas, Nevada, United States
Job Summary
Build and maintain ticketing pages from conception through settlement for assigned events, including layaway plans and third-party allocations. Partner with promoters to suggest revenue-driving opportunities and supply daily ticket counts and buyer reports. Process comp orders for community partners and sponsors, manage on-site box office operations, and oversee staff hiring and asset setup. Create and adhere to operational budgets while ensuring compliance with audit programs and protecting cash and credentials. Frequent travel to various site locations is required, including holidays, evenings, and weekends.
Required Qualifications
- Advanced knowledge of ticketing industry and platforms including Front Gate Tickets or similar (Ticketmaster, TicketWeb, Universe, Eventbrite)
- Advanced level of Microsoft Excel knowledge including experience with medium-complexity formulas (nested VLOOKUPs, COUNTIFs etc.), PivotTables, and other data manipulation tools to create custom reports and extract necessary information from large datasets
- 3+ years' experience in large-scale festival production and operations
- Customer service experience in large-scale ticketed events
- Four-year college degree preferred; high school diploma or equivalent required
- Must be motivated with an 'everything is possible' attitude
- Must be an active problem solver, instilled with a sense of urgency for projects large and small
- Must be able to tolerate loud noise levels & busy environments
- Must be able to lift 50lbs (chairs, tables, etc.)
- Must be willing to travel to work during holidays, evening and weekend hours, as required, to meet deadlines
- Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by Insomniac for a visa
Desired Qualifications
- Must be able to handle drastic temperature climates
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