Inside Sales Supervisor
On-siteSumaré, São Paulo, Brazil
Job Summary
Manage and lead an inside sales team for configured and engineered products in LATAM, defining local customer service strategy and maintaining efficient processes to meet daily performance expectations. Act as a point of escalation for complex customer queries while liaising with external sales, engineering, and factory teams to resolve issues collaboratively. Ensure the team complies with group policies, achieves agreed KPIs regarding quotation fulfillment and turnaround time, and drives cross-selling opportunities. Build strong relationships with technical, applications, finance, and operations stakeholders to support continuous service improvements. Support site-based leadership with key reporting responsibilities and use LEAN processes to identify improvement areas.
Required Qualifications
- Solid experience within Customer Service in a similar industry (likely to be around 5 years)
- Demonstrated experience in a relevant / similar role (likely to be a minimum of 3 years)
- Good working knowledge and experience of the Inside Sales & Contracts roles
- Role model for Rotork DNA behaviours in all aspects
- Strong leadership qualities and customer focused attitude
- Good communication and interpersonal skills with a strong customer focus
- Able to multitask and effectively manage differing priorities as they emerge
- Builds strong relationships with customers and other internal departments to ensure customer satisfaction through delivering consistent and reliable support
- Strong attention to detail and the ability to work under pressure
- Proactive approach to challenges with a focus on finding solutions
- Able to manage and lead change in a dynamic environment
- Understands what impact decisions have on a business performance – demonstrates good commercial awareness
Desired Qualifications
- Experience of manufacturing or flow control industry or similar
- Experience in using Enterprise Resource Planning (ERP) Systems
- Technically proficient in IT programmes such as MTMS, AX, CE, D365, SharePoint, Microsoft (basic knowledge of Outlook, Word, Excel)
- Up to date on market trends and emerging technologies to respond effectively on changing customer needs
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