Inside Sales & Service Representative
$41,600–$41,600 year
On-siteAltoona, Pennsylvania, United States
Altoona, Pennsylvania, United StatesOn-siteFull Time$41,600–$41,600 yearLarge
Full TimeLarge
Job Summary
Meet or exceed sales targets and establish revenue and margin targets with the Profit Center Manager. Accurately process telephone sales transactions, generate leads, and investigate customer problems to resolve pricing deductions and material returns. Assist customers picking up orders, support counter and outside sales activities, and communicate credit risks to management. Upsell and cross-sell products while maintaining weekly sales plans and call reports using Microsoft Office. Complete required safety and compliance training and operate warehouse material-handling equipment as assigned.
Required Qualifications
- 1 year of experience in customer service or inside sales
- Read, write, speak, and understand English
- Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals
- Must be able to learn and operate the computer related systems used to process orders
- Must be able to learn to operate warehouse material-handling equipment
- Must successfully complete required safety and compliance training programs as assigned
- Must be able to effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, and customer contact files, and to analyze customer data
- Must be able to demonstrate outstanding customer service, telephone/verbal communication, and generous listening skills
- Must be able to demonstrate product knowledge to answer customer questions and identify opportunities to upsell or cross sell
- Must be able to build influential relationships and trust with customers and vendors through open and interactive communication
- Must be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, explain our value-added services, and ask for the order and close the sale
- Must be able to build positive working relationships and inspire teamwork with co-workers
Desired Qualifications
- contractor sales
- Knowledge of products sold in the Profit Center
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.