Inside Sales & Service Representative
$52,000–$52,000 year
On-siteCompton, California, United States
Job Summary
Meet or exceed sales targets and process sales orders and bids generated through telephone transactions. Work with the Profit Center Manager to establish revenue and margin targets, then generate leads that develop into new customers. Assist customers who pick up their orders and investigate customer problems, pricing deductions, and material returns in accordance with company policy. Identify opportunities for value-added services, communicate credit risks to managers, and support counter and outside sales activities. Successfully complete required safety and training programs and perform other duties as assigned.
Required Qualifications
- 1 year of experience in customer service or inside sales
- Read, write, speak, and understand English
- Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals
- Successfully complete required safety and compliance training programs as assigned
- Be able to learn and operate the computer related systems used to process orders
- Be able to learn to operate warehouse material-handling equipment
Desired Qualifications
- contractor sales
- Knowledge of products sold in the Profit Center
- Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, and customer contact files, and to analyze customer data
- Demonstrate outstanding customer service, telephone/verbal communication, and generous listening skills
- Demonstrate product knowledge to answer customer questions and identify opportunities to upsell or cross sell
- Build influential relationships and trust with customers and vendors through open and interactive communication
- Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, explain our value-added services, and ask for the order and close the sale
- Be able to build positive working relationships and inspire teamwork with co-workers
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