Inside Sales & Service Manager
$62,400–$62,400 year
On-siteDenver, Colorado, United States or Dahl, Kentucky, United States
Job Summary
Oversee all aspects of performance, sales operations, and financial results for the Inside Sales team, including recruiting, hiring, training, and conducting regular performance evaluations. Establish revenue and margin targets with PCM, set individual sales goals, and analyze financial reports to implement strategies that increase sales, improve efficiencies, and boost return on investment. Manage customer relationships to build volume and satisfaction while conducting local marketing efforts, hosting events, and attending vendor functions to attract and retain clients. Safeguard Profit Center assets, ensure compliance with safety policies, and complete required training programs. Apply strong leadership and sales skills to coach staff, maintain positive team environments, and drive financial success within the Denver, CO location.
Required Qualifications
- 5+ years' experience in customer service or inside sales
- 1+ year of leadership experience
- Knowledgeable of products sold in the Profit Center
- effective sales techniques
- Possess leadership qualities
- Have experience promoting a productive and positive team environment
- coaching staff to do their best work
- achieve the highest levels of customer satisfaction
- Possess a strong work ethic
- high standard of integrity
- build and maintain quality relationships with co-workers, customers, and vendors
- Possess strong personal sales skills
- ability to lead a highly effective sales team
- Be able to interpret financial report data
- determine success/failure of plans
- take appropriate action to adjust business plans
- ensure success
- Effectively use Microsoft Office software (Outlook, Word, Excel)
- communicate via email
- maintain weekly sales plans
- call reports
- customer contact files
- analyze customer data
- Demonstrate outstanding customer service
- telephone/verbal communication
- generous listening skills
- Be able to learn and operate the computer related systems used to process orders
- Be able to learn to operate warehouse material-handling equipment
- Read, write, speak, and understand English
- Be able to add, subtract, multiply, and divide
- using whole numbers
- common fractions
- and decimals
- Must be able to lift 50 lbs
Desired Qualifications
- contractor sales preferred
- Possess leadership qualities and be viewed as a leader
- Have experience promoting a productive and positive team environment
- coaching staff to do their best work to achieve the highest levels of customer satisfaction
- Possess a strong work ethic and a high standard of integrity
- Be able to build and maintain quality relationships with co-workers, customers, and vendors
- Possess strong personal sales skills and the ability to lead a highly effective sales team
- Be able to interpret financial report data to determine success/failure of plans and to take appropriate action to adjust business plans ensuring success
- Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, and customer contact files, and to analyze customer data
- Be able to learn and operate the computer related systems used to process orders
- Be able to learn to operate warehouse material-handling equipment
- Read, write, speak, and understand English
- Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals
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