Inside Sales
$150,000–$200,000 year
On-siteOrlando, Florida, United States
Orlando, Florida, United StatesOn-siteContract$150,000–$200,000 yearBachelors DegreeSmall
ContractBachelors DegreeSmall
Job Summary
Manage customer relationships via telephone, email, social media, and chat while ensuring 100% customer satisfaction. Recommend products by analyzing needs, document support issues in NetSuite, and implement solutions including warranty replacements. Generate sales leads, coordinate product shipments, and escalate technical problems to the appropriate teams. Partner with field sales to support financial goals in the assigned territory.
Required Qualifications
- BA or 2+ years of Customer Service or Inside Sales Experience
- Proficient in Microsoft office
- Experience working with CRM tools
- Must be self-motivated
- Proven track record in Customer Service or Inside Sales Support
- Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base
- Strong communication skills via telephone and e-mail
- Ability to generate 100% Customer Satisfaction
- Ability to identify customer's needs and fulfill them
- Ability to identify customer's problems and solve them
- Ability to document incidents within NetSuite
- Ability to facilitate product shipments
- Ability to communicate service issues to Tech Support or Sales Teams
- Ability to work well with other team members in an office environment
- Strong phone presence and experience answering and dialing dozens of calls per day
- Active listening
- Ability to multi-task, prioritize, and manage time effectively
- Excellent verbal and written communications skills
- Strategic thinking
Desired Qualifications
- Experience working with CRM tools (NetSuite Preferred)
- 2+ years of relevant experience in Inside Sales or Customer Service preferred
- Basic knowledge and familiarity with Seal Shield products and lines of business
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