Inside Sales Representative
$41,400–$66,300 year
On-siteTexarkana, Arkansas, United States
Job Summary
Accurately enter and maintain orders in Oracle, validating Bill-To/Ship-To, pricing, lead times, and item availability while coordinating expedites. Provide proactive updates on stock status, open orders, and shipment history, escalating risks early to ensure on-time delivery. Respond to customer and outside sales inquiries via phone, email, and portal, processing debits, credits, RMAs, and warranty requests in a timely manner. Document all customer interactions and complaints in Front and Zoho while adhering to SOPs. Collaborate with quote specialists to process quotation requests and complete required training to maintain product and system proficiency. Participate in Xylem Watermark volunteer activities and perform other assigned duties.
Required Qualifications
- High School Diploma
- Computer proficiency in Microsoft 365
- Calm under pressure
- Great at de-escalation and first-call resolution
- Collaborative team player
- Ability to read basic specs/submittals
- Interest in learning water/industrial/gas product lines
- Strong math and analytical skills
- Positive team contributor who works well with all team members
- Accurate typing at least 45 WPM
- Proficient in oral and written communications
- Associate or Bachelor's Degree
- Oracle based system experience
- Experience in manufacturing, distribution, or public-sector/utility sales
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