Inside Sales Representative, Sales
On-siteGreater Sudbury, Ontario, Canada
Job Summary
Manage incoming calls to assist customers with requests, delivering best-in-class service in a professional courteous manner. Exceed monthly sales targets and performance KPIs while maintaining expert-level knowledge of Reliance's commercial value proposition, including HVAC and service protection plans. Resolve customer disputes and complaints within company guidelines to retain relationships and contribute to continuous team improvements. Communicate verbally and written with internal partners and interdepartmentally to drive business performance. Maintain positive customer relationships and adapt to change while embracing a customer-focused attitude.
Required Qualifications
- Minimum 3+ years of Inside Sales or business-to-business experience
- PC literate
- Adept with learning new systems
- Good working knowledge of MS Office
- Good working knowledge of CRM
- Excellent time management and organizational skills
Desired Qualifications
- Industry knowledge and/or experience working with HVAC and service protection plans
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.