Inside Sales Representative
On-siteYoungstown, Ohio, United States
Job Summary
Assist and conduct counter sales while processing incoming inquiries via phone, fax, email, mail, or online. Input customer orders, quotes, and bids; purchase products to fulfill orders; and quote and sell supplier products. Identify, contact, provide quotes, and close orders on potential and targeted customers using electronic catalogs. Solve customer problems or request management assistance, while handling complaints and returns with a positive attitude. Increase sales and average order size through cross-selling, up-selling, and promotional items. Provide after-hours support as needed and maintain extensive knowledge of Purvis products, pricing, and competition data. Deliver superior service in a fast-paced environment while adhering to company ethics and compliance standards.
Required Qualifications
- Employee must be able to lift product up to 70 pounds on a daily basis
- Heavy products are stocked from ground height to 6' in height
- Product to be delivered must be lifted into back of trucks approximately 3' height for ¾ ton truck and 4' height for large trucks
- Ability to climb stairs with products in hand to be delivered at customer locations or at our location
- Legally Authorized to work in the US
- Must be able to pass a background check
Desired Qualifications
- Effective listening and good phone skills
- Able to handle difficult customers with diplomacy and tact
- Team player who works productively with wide range of people
- Professional demeanor
- Comfortable in fast-paced environment
- Capable of following written instructions and documented procedures
- Understand basic inventory, warehousing, and stocking procedures
- Accuracy and attention to detail
- Technical expertise and knowledge of company products
- Demonstrated understanding and application of effective selling strategies and techniques
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