Inside Sales Representative
$1–$1 year
On-siteLeetonia, Ohio, United States
Job Summary
Manage inside sales processes by serving as the primary customer contact for orders, pricing, delivery, and status inquiries. Proactively engage with customers to resolve issues, coordinate shipment plans with operations and logistics teams, and ensure accurate order entry into Microsoft Dynamics. Monitor open orders, check inventory against requirements, and escalate discrepancies to maintain on-time delivery. Handle customer complaints by initiating the CCN process and forwarding details to quality and technical managers. Act as a backup to commercial or automotive counterparts and attend relevant plant meetings including S&OP and shipping touch points.
Required Qualifications
- High school diploma or equivalent
- 3 to 5 years of related experience in manufacturing automotive or commercial/business to business sales/account management
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Excellent sales and customer service skills
- Excellent organizational skills and attention to detail
- Excellent time management skills with a proven ability to meet deadlines
- Strong analytical and problem-solving skills
- Ability to function well in a high-paced and at times stressful environment
- Proficient with Microsoft Office Suite or related software
- Leverages AI tools to optimize workflows and drive daily productivity
- Must be able to pass pre-employment physical and drug screen
- Must be eligible to work in the United States, visa sponsorships are not available
- Regular attendance required
- Must be able to lift 50 lbs
Desired Qualifications
- Bachelor's degree preferred
- Prior SAP experience
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