Inside Sales Representative
On-siteEast Granby, Connecticut, United States
Job Summary
Manage customer relationships and support commercial transactions by maintaining account databases and processing orders accurately. Verify pricing and terms against published guidelines, send order acknowledgements, and provide requested documentation. Attend production meetings to monitor order status, communicate schedule changes, and escalate critical concerns. Process customer credits and complaints while collaborating with operations, supply chain, and sales teams to resolve purchase order, shipment, and quality issues. Assist in resolving purchase order requirements and learn product features to provide accurate quotations. Ensure compliance with environmental, health, and safety policies, Lean/5S initiatives, and ISO Quality System procedures.
Required Qualifications
- High School Diploma or GED
- 0-2 years of sales experience
- demonstrated ability to successfully manage customer relationships
- Excellent telephone sales and customer service skills
- Strong verbal and written communication skills
- Ability to prioritize, organize, and manage time-sensitive issues
- Proficiency in Microsoft Office applications, including Outlook, Word, and PowerPoint
- Advanced Excel skills, including the ability to develop and maintain spreadsheets, merge data, and analyze information
- Strong team orientation
- Ability to collaborate effectively across departments
- Ability to work extended periods in a sedentary position while sitting, talking, looking at a computer, reviewing charts and graphs, and performing repetitive motions
- Ability to lift and move objects and materials weighing up to 25 pounds
- Ability to collaborate with manufacturing team members in an environment that may be noisy
- Ability to follow safety guidelines and wear required personal protective equipment (PPE) when onsite
Desired Qualifications
- demonstrated ability to successfully manage customer relationships
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