Inside Sales Representative
On-siteMississauga, Ontario, Canada
Job Summary
Conduct outbound phone sales calls to an established customer base and provide front-line incoming queue support for technical inquiries. Maintain the CRM database daily, process orders, and accurately enter quotes while evaluating pricing criteria. Perform analysis of the customer base to identify growth or decline causes, and build long-lasting relationships by prospecting for new business. Advise customers on part substitutions, warranties, and delivery timelines, ensuring all supporting documentation is completed correctly. This role requires fluent bilingual (French/English) communication and 1+ years of call center experience. Located in Mississauga, ON, the position involves variable schedules and up to 10% travel for customer visits.
Required Qualifications
- Bilingual (Fr/Eng)
- 1+ years of related applicable call center experience
- HS Diploma or equivalent
- Solid Microsoft Office experience
- Strong time management and organization skills
- Strong written and verbal communication skills
- Demonstrates attention to detail and accuracy in work assignments
- Ability to communicate effectively and tactfully with customers
- Ability to thrive in a group/team environment
- Flexible to work variable schedules, if needed
- Ability to work under pressure comfortably
- Ability to travel, up to 10%, for customer visits or trade shows
- Will show up on time, as scheduled
Desired Qualifications
- Automotive aftermarket industry experience
- Some college coursework/degree preferred
- Prior sales or account management experience
- Experience in training / educating people
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