Inside Sales Representative
RemoteQuébec, Quebec, Canada
Job Summary
Conduct outbound phone sales calls to established customers and prospect for new business while managing daily CRM database maintenance. Provide front-line incoming phone queue support, including technical assistance, and serve as the initial point of contact for all customer service issues. Process orders, enter quotes, and independently evaluate pricing criteria for parts, substitutions, and modifications. Anticipate customer needs regarding parts availability, delivery times, and warranty information to ensure accurate order documentation. Maintain daily phone metric standards and continuously augment product knowledge through company and supplier training.
Required Qualifications
- Bilingual (Fr/Eng)
- 1+ years of related applicable call center experience
- HS Diploma or equivalent
- Solid Microsoft Office experience
- Strong time management and organization skills
- Strong written and verbal communication skills
- Attention to detail and accuracy in work assignments
- Ability to communicate effectively and tactfully with customers
- Ability to thrive in a group/team environment
- Flexible to work variable schedules, if needed
- Ability to work under pressure comfortably
- Ability to travel, up to 10%, for customer visits or trade shows
- Will show up on time, as scheduled
Desired Qualifications
- Automotive aftermarket industry experience
- Some college coursework/degree preferred
- Prior sales or account management experience
- Experience in training / educating people
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