Inside Sales Representative - Kendall Electric
On-siteGrand Rapids, Michigan, United States
Job Summary
Respond promptly to customer inquiries via various channels, communicate with vendors, and resolve complaints while maintaining a professional attitude. Process orders and quotes in the business system, provide vendor portal assistance, and maintain records of interactions. Explain product features to customers, make recommendations, and conduct outbound calls to follow up on quotes and leads. Close sales, achieve targets, and submit product approval sheets for customer review. Maintain a database of current and potential customers. This role reports to the Inside Sales Manager, Location Manager, or Territory Manager within the Kendall Electric sales team.
Required Qualifications
- 2 years' customer service, sales or distribution experience
- HS diploma or GED
- Proficiency in Microsoft Office
- experience with ERP or computer systems
- Excellent work ethic
- good verbal, and written communication skills
- Ability to work well cross-functionally
- manage multiple requests in a fast-paced environment
- Ability to communicate well with all levels of the organization
- provide excellent internal and external customer service
- experience handling escalated customer requests
- negotiation skills
- Ability to see
- talk
- hear
- Ability to sit for 8 hours a day
- Occasional travel to branches or to business-related functions such as training or seminars
Desired Qualifications
- 2 years' electrical sales and customer service experience
- Eclipse ERP experience
- Associate or bachelor's degree
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