Inside Sales Representative
On-siteWaltham, Massachusetts, United States
Job Summary
Prepare accurate service estimates and proposals for repairs, replacements, and preventative maintenance agreements. Gather information from customers, technicians, and sales representatives to qualify service opportunities. Obtain pricing from vendors and subcontractors to develop competitive, accurate quotations. Support the Outside Sales team throughout the sales cycle and help move opportunities toward successful close. Build strong customer relationships by providing responsive, professional service and timely communication. Manage service opportunities and unassigned customer accounts until they transition to an Outside Sales Representative. Coordinate with internal teams to ensure proposals meet customer needs and company standards. Maintain accurate sales documentation and opportunity tracking. Promote a strong safety culture by following company policies and procedures.
Required Qualifications
- Associate degree, business school certificate, or equivalent combination of education and related experience
- 0–2 years of experience in sales, customer service, estimating, or a related role
- Strong organizational skills with exceptional attention to detail
- Excellent written and verbal communication skills
- Ability to manage multiple priorities while meeting deadlines
- Strong problem-solving and critical thinking abilities
- Customer-first mindset with a commitment to delivering exceptional service
- Proficiency with Microsoft Office (Outlook, Word, and Excel)
- Ability to quickly learn new software and business systems
- Ability to work independently while collaborating effectively with cross-functional teams
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