Inside Sales Representative II
On-siteHillsboro, Oregon, United States
Job Summary
Respond to customer requests and concerns with increasing complexity, coordinating quotations, lead times, and account status for both strategic and smaller accounts. Manage CRM data, provide price quotes using approved lists, and initiate corrective actions for quality or service issues. Support field sales by obtaining orders and forecasts while working cross-functionally with Account Management, Engineering, Operations, and Accounting to address unique customer needs. Identify market and competitive intelligence through direct customer conversations and establish long-term contract agreements. May guide junior team members and participate in customer survey submittals.
Required Qualifications
- High School Diploma or equivalent
- 5 years minimum customer service experience external
- 3 years within CoorsTek in a customer service role
- Maintains high level of understanding of technical product and process knowledge
- Excellent written and verbal communication skills
- Excellent listening, evaluating, and negotiating skills
- Intermediate math skills
- Windows, Microsoft Office, Salesforce, and ERP
- Ability to understand and act on verbal and written instructions
- Intermediate computer and time-management skills
- Ability to learn and understand CoorsTek products and services and the relationship to customer use
- Ability to read and understand technical drawings and customer specifications
- Ability to learn and understand CoorsTek's Global Trade Policies
- Maintains strong focus on customer service
- Ability to proactively solve problems independently
Desired Qualifications
- Vocational degree or college degree
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