Inside Sales Representative / Home Care Advisor

Inside Sales Representative (Home Care Advisor) to respond to inbound inquiries within 1 hour during business hours, conduct discovery calls to understand family needs and fit, convert leads into scheduled in-home consultations (Living Room Visits), manage a high-volume pipeline (200–300 active leads/month) in Zoho CRM, execute consistent follow-up via phone, text, and email, maintain detailed notes and next steps for every lead, and support outside sales reps and broader sales efforts as needed, with a focus on coordinating with care and operations teams.