Inside Sales Representative
$60,000–$60,000 year
On-siteHouston, Texas, United States
Job Summary
Accurately process sales orders and bids via telephone, assist customers with pickup orders, and investigate customer problems including pricing deductions and material returns. Identify opportunities for value-added services, resolve credit risks by communicating changes to managers, and process returns and refunds per policy. Complete daily, weekly, and monthly reports while supporting the Product Manager and learning warehouse material-handling equipment. Close sales by asking probing questions, overcoming objections, and upselling to existing customers. Requires strong communication skills, product knowledge, and proficiency in Microsoft Office. Full-time role in Houston, TX with a salary range of $60,000 to $100,000 annually, including medical, dental, vision, and profit-sharing benefits.
Required Qualifications
- Experience in customer service or inside sales
- Read, write, speak, and understand English
- Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals
- Be able to learn and operate the computer related systems used to process orders
- Be able to learn to operate warehouse material-handling equipment
- Successfully complete required safety and compliance training programs as assigned
- Must be able to lift 50 lbs
Desired Qualifications
- Knowledge of products sold in the Profit Center preferred
- Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, customer contact files, and to analyze customer data
- Demonstrate outstanding customer service, telephone/verbal communication, and generous listening skills
- Demonstrate product knowledge to answer customer questions and identify opportunities to upsell or cross sell
- Build influential relationships and trust with customers and vendors through open and interactive communication
- Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, explain our value-added services, and ask for the order and close the sale
- Be able to build positive working relationships and inspire teamwork with co-workers
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