Inside Sales Representative (ETI)
On-siteFrederick, Maryland, United States
Job Summary
Manage customer inquiries via phone, email, and web channels while generating quotes for calibration, repair, and equipment sales. Coordinate with service managers to schedule onsite calibration and process sales orders within company systems. Maintain accurate customer records in CRM and ERP tools, track interactions, and identify opportunities to expand business with existing accounts. Assist customers with technical product information by collaborating with internal subject matter experts. Deliver timely communication and problem resolution to ensure a seamless experience from initial inquiry through order completion.
Required Qualifications
- High School Diploma or GED
- At least 1 year of inside sales, business development, customer service, or related experience
- Strong verbal and written communication skills
- Proficiency with Microsoft 365 (Outlook, Excel, Word, Teams)
- Ability to manage multiple priorities in a fast-paced environment
- Valid driver's license
- Ability to pass a background check
Desired Qualifications
- Experience in B2B sales, industrial services, manufacturing, technical products, or calibration services
- Experience with CRM and ERP systems (NetSuite experience is a plus)
- Experience using marketing automation or email campaign tools
- Familiarity with electrical test equipment, calibration services, or technical service environments
- Experience with Qualer or similar service-management platforms
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.