Inside Sales Representative
On-site · Dartmouth, Nova Scotia, Canada
Job Summary
Inside Sales Representative responsible for inbound/outbound calls, order entry, and growing customer relationships. The role involves validating customer requirements, maximizing order value, upselling/building material product lines (engineered wood products, siding, decking, railing), ensuring order accuracy, relaying information to operations, handling credits/returns, and supporting regional account managers and traders. Requires strong customer service, ability to learn technical building industry details, proficiency with Excel/Word/Outlook, and effective communication to influence sales over the phone.
Required Qualifications
- Excellent customer service skills on the phone
- Demonstrated ability to anticipate customer needs
- Comfortable with conducting outbound phone calls to existing customers
- Able to quickly learn technical information specific to the building industry
- Working knowledge of wood frame residential construction is an asset
- Very comfortable with Excel, Word, and Outlook; good keyboarding skills and computer skills
- Aptitude for numerical calculations
- Excellent English communication skills at a capacity to influence sales over the phone
- High school graduation is a requirement
- Formal sales training is desirable
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