Inside Sales Representative
On-sitePawcatuck, Connecticut, United States
Job Summary
Make outbound calls to respond to customer inquiries for spare parts quickly and efficiently. Answer phone calls and emails professionally, accurately confirm replacement parts to meet specifications, and build rapport with customers. Collect customer information for future follow-ups, upsell services, and make product recommendations to uncover new opportunities. Close sales, meet quotas, and enter quotes and orders into the ERP system. Support order picking and shipping as required while staying informed about product updates. Prospect new business and work with outside vendors to obtain quotes. Travel up to 10% of the time and remain flexible for urgent customer requests.
Required Qualifications
- High School Diploma
- College Diploma in Business Administration
- Minimum of 2 years Inside sales experience
- Energetic, self-motivated, client focused
- Strong technical aptitude with the ability to read mechanical and electrical drawings
- Working knowledge of MS Office suite of products
- Self disciplined with excellent organizational and time management skills
- Ability to work efficiently in a fast paced environment
- Strong prospecting, negotiating and closing skills
- Strong communication skills - English verbal and written
- People oriented and experienced in rapport building
- Ability to sell and promote additional offerings to customers
- Ability to be flexible with work hours to meet occasional customer urgent requests
- Ability to potentially travel up to 10% of the time
Desired Qualifications
- College Diploma in Business Administration and or equivalent
- Previous experience with ERP systems
- Experience with CRM systems such as Salesforce
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