Inside Sales Representative (Customer Support)
On-siteHouston, Texas, United States
Houston, Texas, United StatesOn-siteFull TimeSmall
Full TimeSmall
Job Summary
Serve as the primary point of contact for assigned customer accounts, managing orders from receipt through shipment and coordinating with internal departments. Respond to inquiries regarding orders, inventory, production status, and pricing while communicating updates and schedule changes promptly. Enter and maintain customer orders in the ERP system, review purchase orders, and coordinate changes with Production Scheduling and Operations to ensure commitments are met. Schedule truck appointments, verify shipping documentation, and monitor inventory levels to support seamless order execution.
Required Qualifications
- Outstanding customer service and relationship-building skills
- Strong verbal and written communication
- Excellent organization and attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Strong problem-solving and critical-thinking skills
- Proficiency with Microsoft Office, including Excel, Outlook, and Word
- Two or more years of experience in customer service, inside sales, account management, or a manufacturing environment
- Ability to sit for extended periods while working at a computer and performing job duties
- Ability to perform repetitive hand and arm movements for typing, phone use, and operating standard office equipment
- Ability to independently move through office and warehouse environments, including walking on concrete floors and around operational areas
- Ability to stand and walk between work areas, meeting spaces, and production environments as required
- Ability to lift and carry office materials up to 25 lbs
- Ability to maintain sufficient visual and auditory acuity to read screens, review documents, observe surroundings, and respond to verbal instructions and safety alerts
- Ability to drive a standard company vehicle when required by the position
- Criminal background check: reviewed in accordance with job duties, the nature and gravity of any convictions, and the time elapsed since the offense or sentence completion
- Pre-hire drug screening: candidates must pass a drug screen to be eligible for hire
- Physical assessment: required for all Production and Distribution positions, conducted by a company-designated physician at no cost to the candidate
- Participation in each step of the pre-employment process is required
Desired Qualifications
- Knowledge of steel processing, inventory management, production scheduling, or shipping logistics is a plus
- Bi-lingual in Spanish and English
- Associate's or Bachelor's degree
- Experience in steel processing, metals, or industrial manufacturing
- Experience using ERP or MRP systems
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