Inside Sales Representative
$41,600–$52,000 year
On-siteHayward, California, United States
Job Summary
Handle inbound calls from customers placing orders for automotive parts, providing product guidance, availability, and pricing information. Enter and process sales orders accurately in the ERP system while verifying part numbers and stock levels. Coordinate with warehouse teams to confirm delivery timelines and resolve fulfillment issues. Respond to inquiries regarding orders, returns, or warranties professionally and document all interactions in CRM systems. Meet performance metrics for order accuracy and customer satisfaction. This role supports Collision Auto Parts, a leading distributor of aftermarket collision repair parts, in delivering daily orders to national MSOs and local providers across California and New Mexico.
Required Qualifications
- High school diploma or equivalent
- 1–3 years of customer service or inside sales experience
- Strong knowledge of automotive systems and terminology
- Proficiency in Microsoft Office and CRM/order entry systems (HubSpot, Salesforce, NetSuite)
- Strong multitasking and organizational skills in a fast-paced, team-oriented environment
- Excellent communication and listening skills
- Ability to lift up to 40 lbs.
Desired Qualifications
- Experience in the automotive industry
- Bilingual in English and Spanish
- Reliable, punctual, and eager to learn
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