Inside Sales Representative
$54,080–$62,400 year
On-siteCrested Butte, Colorado, United States
Job Summary
Provide customer service to retail customers via walk-in, telephone, or email by assisting with inquiries on product selection, pricing, and availability. Actively engage in selling company products and services, including providing material estimates and quotes for items like stairs, decks, and sheds. Enter orders into the system, schedule deliveries, and coordinate customer workshops. Handle simple customer complaints while resolving complex issues by forwarding them to senior staff. Plan and pace work efficiency to meet daily, weekly, and team productivity goals. Assist with store housekeeping, signage, stocking, and inventory control while adhering to all safety procedures and operating material handling equipment.
Required Qualifications
- High school diploma or General Education Degree (GED)
- six (6) months sales-related experience
- Knowledge of company products
- Knowledge of competitor's products
- Knowledge of company standards
- Knowledge of company product pricing
- Knowledge of discount and estimating formulas and guidelines
- Good verbal and written communication skills
- Strong detail orientation skills
- Strong customer service skills
- Knowledge of basic sales techniques
- Ability to influence and persuade
- Proficient in Microsoft Office Suite
- Proficient in an enterprise resource planning (ERP) program
- Knowledge of and ability to use motorized material handling equipment
- Knowledge of and ability to use non-motorized material handling equipment
- Must be able to lift and carry up to 25 pounds frequently
- Must be able to lift and carry up to 80 pounds on occasion
- Standing or walking for 80% of the day
- Stooping and kneeling throughout the day
- Ability to use hand tools
- Ability to use saws
- Ability to use forklift
- Ability to use pallet jack
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