Inside Sales Rep
On-siteSouth Houston, Texas, United States
Job Summary
Assess and promptly respond to inbound requests for quotes via phone, email, and referrals. Process orders from entry to billing preparation while managing coordination of sales or rental fulfillment to meet delivery timelines. Assist customers in selecting appropriate products and provide guidance on customized manufactured goods tailored to their specific needs. Build and maintain strong relationships with prospects and existing customers by addressing concerns proactively and resolving issues with a helpful attitude. Enter required information accurately into ERPs, CRM, and other technological systems to maintain data integrity. Collaborate closely with the Outside Sales team to understand requirements, promote products, and facilitate seamless customer experiences. Initiate sales calls on marketing inbound leads and follow up on pending quotes to increase conversions. Act as the company liaison on a rotating schedule to coordinate after-hours and holiday operations. Source materials for order fulfillment to assist the Purchasing Department as needed. Perform clerical tasks including scanning, filing, and organizing documents to support smooth operations.
Required Qualifications
- Bachelor's degree in business or related field, or sales experience in lieu of degree
- 2+ years working in an office environment in a customer service and/or sales role
- preference for manufacturing environment or company with the same or similar product lines
- Demonstrated proficiency in PC-related skills, including Microsoft Word, Excel, PowerPoint
- experience with ERP and CRM systems
- Exceptional written and oral communication skills
- Proven track record of delivering exceptional customer service
- Ability to rapidly acquire knowledge of the products manufactured, sold, and/or rented by USA Industries
- Strong conflict resolution and problem-solving skills
- Strong organizational skills
- Ability to work effectively in a fast-paced environment
- Must be able to communicate clearly and effectively
- capable of listening intently
- Visual acuity to process paperwork
- Must be able to sit at a desk for long periods of time
- must be able to climb up and down stairs
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