Inside Sales Rep - Power Systems
$70,000–$90,000 year
On-siteRiverside, California, United States
Job Summary
Identify turn around timeline requirements, leverage up-sell opportunities, and schedule repairs and preventive maintenance while promoting customer satisfaction. Review written reports and photographic documentation to ensure solid quotations, employing methods such as expert quote assistance and job walks to provide fully documented parts lists and service execution plans. Provide influence for service technician recommendations and solicit opportunities for private or government bid packages. Investigate and resolve customer service issues, interface as a service liaison between customers and internal teams, and work with technical quoters to ensure accurate quotes for profitability. Maintain professional relationships with sales, service, parts, and engineering departments while enhancing knowledge of new products through factory-sponsored training.
Required Qualifications
- Two (2) years related experience and training
- background knowledge of the Caterpillar and or competitor product lines within the commercial engine market
- ability to learn & perform Caterpillar dealer business operations within the Dealer Business System (DBS), TMI, Caterpillar (CWS), Saleslink, & IMACS
- Soft skills proficiency within: Word, Access, Excel, PowerPoint, Adobe, and Internet applications
- ability to manage, organize, plan, and delegate specific courses of action through until completion to achieve assigned objectives and business unit mandates
- well-written and verbal communication skills
- high school diploma or equivalent
- valid California driver's license in good standing
- self-starter
- strong communication
- organization
- customer service
- PC soft skills
Desired Qualifications
- technical trade certification
- a professional degree
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