Inside Sales Rep
$49,920–$58,240 year
On-siteWarsaw, Indiana, United States
Job Summary
Achieve sales and opportunity pipeline metrics by servicing, up-selling, and cross-selling to existing customers. Respond to inquiries via phone, fax, or email to maximize order resolution, including determining material availability, quoting prices, and providing delivery commitments. Initiate calls to prospects and follow up on leads, referrals, and dormant accounts while investigating order complaints and recommending corrective actions. Enter and modify orders into the system, interpret customer prints, and counsel clients on product specifications and market resources. Cultivate strong product knowledge and innovative sales techniques to drive volume, arrange outside purchasing for out-of-stock items, and maintain relationships with customers in the metals service center industry.
Required Qualifications
- One year of experience in sales support environment with customer relationship and maintenance responsibility
- Knowledge of sales techniques and processes
- Strong customer service orientation with ability to initiate and sustain productive business relationships with customers
- Demonstrated sales and servicing skills with strong achievement orientation
- Problem solving skills with ability to develop innovative solutions to customer problems
- Demonstrated mathematical understanding and application
- Experience with Microsoft Office
- High School Diploma or GED
Desired Qualifications
- Bachelor's degree
- Inside sales experience within a metals service center
- Experience with Oracle sales order management system
- Understanding of distribution or manufacturing industry
- Solid business acumen with experience in a manufacturing or distribution environment
- Demonstrated knowledge of raw materials and/or exposure to the metals industry
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