Inside Sales Manager
On-siteBaton Rouge, Louisiana, United States
Job Summary
Lead and develop the Internal Sales function to deliver high-quality, compliant, and customer-focused commercial and technical support that drives business growth. Ensure the team consistently performs responsibilities to a high standard while maintaining strong technical competency in interpreting technical drawings and specifications for order accuracy. Guide associates in identifying cross-sell and upsell opportunities to maximize revenue and oversee order entry, quote generation, and contract review processes. Act as the escalation point for inter-company technical and commercial enquiries, ensuring proper coordination between Sales, Engineering, Aftermarket, and Orderbook teams via tools like iProjects. Drive continuous improvement in sales processes and customer satisfaction while maintaining data integrity in customer records, price lists, and transactional processes. Align team activities with broader business goals, revenue targets, and customer strategies to ensure the Internal Sales function operates as an effective extension of the external sales organization.
Required Qualifications
- Associates Degree
- 10 Years relevant Experience
- High school diploma or equivalent
- Minimum 5 years of customer service
- Minimum 2 years in a leadership role managing direct reports
- Must be familiar with Microsoft Excel
- Must be familiar with Microsoft Word
- Must be familiar with Email
- Multi-channel Communication: Experience in communicating with customers through various channels such as team, phone and email
- Data Entry Skills: Accurately entering customer orders
- Effective communication skills both verbal and written
Desired Qualifications
- Experience in an ERP system
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