Inside Sales Manager (Industrial Materials)
$8,000–$9,500 year
On-siteKapar, Selangor, Malaysia
Job Summary
Serve as the main point of contact for customer inquiries regarding product availability, lead times, and delivery schedules. Oversee the quotation process from request through final pricing, managing inbound business inquiries and sales order processing while ensuring all quotes align with internal policies. Prepare formal quotes, maintain accurate records within the ERP system, and track KPIs covering quote turnaround, order accuracy, and customer satisfaction. Function as a regional liaison bridging local and global teams, partnering with sales on client onboarding and end-use declarations. Requires a Bachelor's degree, five years of inside sales experience, and proficiency in major ERP systems.
Required Qualifications
- Bachelor's degree in Business, Marketing, or a related discipline
- 5+ years of experience in inside sales, quotation support, or order management, ideally within a multinational or engineering/technical environment
- Proven track record managing RFQs across multiple departments and business units
- Working proficiency in a major ERP system (modules covering materials management, sales/distribution, and procurement) — required
- Strong Microsoft Office skills, plus familiarity with project management tools
- Prior experience supervising or leading a small team
- Strong business acumen with genuine interest in emerging AI/technology applications
- Detail-oriented, responsive, and customer-focused approach
- Strong problem-solving capability
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