Inside Sales Manager
$60,000–$160,000 year
On-site · Mesa, Arizona, United States
Job Summary
Inside Sales Manager (Player/Coach) to lead and scale high-volume, phone-based prospecting across multiple HighGround brands. Responsible for generating pipeline through outbound outreach, coaching and developing inside sales representatives to improve performance, consistency, and conversion. Balance personal production with team leadership, establish best practices, and drive results across brands. Lead and execute prospecting, discovery calls, appointment setting, and follow-up activities; build trust-based relationships with small business owners and decision-makers; manage CRM usage, pipeline hygiene, and KPIs; develop and refine inside sales strategies, playbooks, and training tools; partner with leadership to identify target segments and optimize lead quality and conversions.
Required Qualifications
- 4–6+ years of experience in inside sales, business development, lead generation, or sales leadership
- 2+ years of people management or player/coach leadership experience
- Proven success in phone-based prospecting, appointment setting, discovery calls, and pipeline generation
- Strong coaching ability with experience improving rep performance through feedback and accountability
- Excellent verbal and written communication skills
- Strong organizational skills with the ability to manage multiple brands, priorities, and team needs simultaneously
- Analytical mindset with the ability to use activity and conversion data to drive performance
- Experience using CRM systems to manage outreach, pipeline, and reporting
- Demonstrated ability to work in a fast-paced, results-driven environment
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