Inside Sales Executive - Mumbai (Sewri)
On-siteMumbai, Maharashtra, India
Job Summary
Manage and nurture a portfolio of key customer accounts through proactive engagement, relationship building, and issue resolution. Drive contract renewals, reduce churn, and identify cross-selling opportunities to achieve revenue enhancement targets. Act as the first point of contact for transactional queries, coordinate internal resolutions, and maintain accurate CRM records in ICABS. Generate qualified leads for the Key Account Manager and track KPIs related to engagement and pipeline growth. Collaborate with Sales, Operations, Finance, and Customer Service teams to improve satisfaction while reporting periodic account updates.
Required Qualifications
- 1–2 years of experience in Inside Sales, Customer Success, Account Management, or Sales Coordination
- Any Graduate (Business Administration, Marketing, Communications stream preferred)
- Experience in B2B customer management is preferred
- Experience in service-based industries will be an added advantage
- CRM Management (ICABS/Salesforce/MS Dynamics or equivalent)
- Proficient in Microsoft Excel and MS Office Suite
Desired Qualifications
- Business Administration stream
- Marketing stream
- Communications stream
- B2B customer management
- Service-based industries
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