Inside Sales/Customer Service Representative

Support sales staff by assisting new accounts, maintaining customer records, and establishing professional vendor relationships while handling business inquiries via phone, fax, and email. Provide quotations to customers and manage cross-border shipment coordination, including booking, customs clearance, and delivery logistics. Monitor shipment status, resolve customer problems, and assist with invoicing for triangle shipments and distribution accounts. Review receivables positions, determine account creditworthiness, and set up credit terms for new clients in accordance with company policy. Attend weekly sales meetings to discuss project status and prospectively visit customers on site as needed. Submit expense reports timely and seek process improvements for efficiency and cost reduction.