Inside Sales & Customer Service Representative - Diablo Tools
On-siteHigh Point, North Carolina, United States
Job Summary
Maintain and develop a multi-state territory and ecommerce accounts while reviewing day-to-day orders for efficient and accurate processing. Focus on inside sales initiatives such as upselling orders, pre-selling new programs, and aligning dealers with the portal. Provide high-level customer service for existing customers, new prospects, and sales managers via phone, email, and portal to cover inbound and outbound calls. Process customer claim requests for shortages, overages, and program credits, and assist with resolving order and shipping issues to satisfy customers quickly. Manage customer accounts for accurate channel setup and maintenance to ensure updated contact information and business communication accuracy.
Required Qualifications
- 3-5 years of Inside Sales and/or Customer Service experience
- High School Diploma or GED Required
- A competitive, goal-driven attitude with strong communication skills
- The ability to build trust and deliver solutions for customers
- A desire to grow and take on increasing responsibility
- Successful experience working in a fast passed, dynamic environment under pressure while maintaining a positive “calm, cool, & connected” attitude
- Excellent organizational and time-management skills to maintain initiatives with ability to multi-task to complete daily tasks and make deadlines
- History of successful problem solving with the ability to manage, train, coach, and resolve issues to support team members, customers, and end-users
- Basic knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Teams)
- Indefinite U.S. Work authorized individuals only
- Safety Sensitive Position
Desired Qualifications
- Associates Degree in Business Administration/Marketing/Sales preferred
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