Inside Sales Coordinator
On-siteIrving, Texas, United States
Job Summary
Conduct outbound phone sales calls to the established customer base while providing front-line incoming queue support and technical assistance. Maintain the CRM database, accurately enter quotes and orders, and evaluate customer data to identify growth or decline trends. Serve as the initial point of contact for customer service issues, advising clients on warranties, pricing, availability, and part substitutions. Cultivate new business through prospecting and develop long-lasting relationships by anticipating customer needs and communicating updates on shipping and delays. Independently evaluate criteria to propose appropriate prices for parts and support the continual improvement of the quality system.
Required Qualifications
- 1+ years of related applicable call center experience
- HS Diploma or equivalent
- Solid Microsoft Office experience
- Strong time management and organization skills
- Strong written and verbal communication skills
- Demonstrates attention to detail and accuracy in work assignments
- Ability to communicate effectively and tactfully with customers
- Ability to thrive in a group/team environment
- Flexible to work variable schedules, if needed
- Ability to work under pressure comfortably
- Ability to travel, up to 10%, for customer visits or trade shows
- Will show up on time, as scheduled
Desired Qualifications
- RV industry experience
- Some college coursework/degree preferred
- Prior sales or account management experience
- Experience in training / educating people (Example: Teaching your customer how to use online/system features)
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