Inside Sales & Contracts Specialist
On-siteSumaré, São Paulo, Brazil
Job Summary
Produce timely and accurate quotes for standard and customized solutions while proactively engaging with customers to secure and process orders. Manage key customer relationships, internal and external stakeholders, and respond professionally to all customer queries within agreed timescales. Accurately input data into the Material Requirements Planning (MRP) system, process order changes, and liaise with customers, internal departments, and the Factory regarding order fulfilment. Resolve customer quality complaints by collaborating with the Quality department to ensure expectations are managed through to resolution. Maximize opportunities for new business through value selling and maintain records as required.
Required Qualifications
- Strong Customer Service experience
- 3 years' experience working with instrumentation in a relevant role and/or industry
- Experience in using ERP and CRM Systems
- Degree or Engineering/Technical Qualification (or equivalent)
- Proficiency in data analysis and leveraging analytics for sales strategy development
- Proficient in Microsoft Office
- Able to quickly learn & utilize business software and internal programs
- Strong interpersonal and people management skills
- Good communication skills
- Customer focused
- Strong multitasker
- Good at executing tasks
- Proactive approach to challenges in order to find solutions to customer issue
- Motivated self-starter able to work independently and with a team
- Thorough, accurate, and organized
- Strong attention to detail
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.