Inside Sales & Client Care Coordinator - 20623
Remote
Job Summary
Conduct virtual phone consultations with clients from Hunter Douglas Retail Lead Network, qualifying leads and educating them on product lines before in-home appointments. Respond quickly to warm inbound leads across all channels, walk clients through options, and send curated product information to help them narrow choices. Coordinate appointments, reschedule conflicts, and confirm bookings to reduce no-shows while providing overflow phone coverage for Westfield and Tenafly showrooms. Document each interaction, hand off clear notes to salespeople, and nurture aged leads in GoHighLevel to reactivate old quotes. Assist with quoting, order materials and samples, and make post-installation follow-up calls to request Google reviews. Maintain data hygiene in the CRM, triage the shared inbox, and refine standard operating procedures to keep back-office operations organized.
Required Qualifications
- Excellent spoken and written English with a warm, consultative, and confident phone presence.
- Strong organizational skills and the ability to juggle multiple client and sales workflows without dropping details.
- Comfort with CRM systems and general tech-savviness (email, scheduling tools, product catalogs).
- Proven ability to follow up promptly and persistently without being pushy.
- Availability to work 9:00 AM – 6:00 PM Eastern consistently, Monday through Friday.
Desired Qualifications
- Prior experience in inside sales, appointment setting, customer service, or client coordination — ideally in home services, interior design, or a consultative retail environment.
- Hands-on experience with GoHighLevel or a comparable CRM.
- Familiarity with window treatments, home décor, or a product-driven sales process.
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