Inside Sales Associate
$31,200–$41,600 year
On-siteDuncan, South Carolina, United States
Job Summary
Drive customer engagement and sales growth through outbound calling, account development, lifecycle outreach, quote follow-up, and relationship building with purchasing personnel and key decision-makers. Manage assigned customer portfolios to increase share of wallet via cross-selling and upselling while executing targeted campaigns for new onboarding, retention, and reactivation. Support showroom operations by assisting walk-in customers, processing will-call orders, maintaining presentation standards, and providing counter coverage during breaks and staffing gaps. Maintain accurate CRM records in HubSpot, build qualified pipelines, and prepare quotes with operational excellence.
Required Qualifications
- 2+ years of inside sales, account management, customer service, or related business experience
- Proven ability to build customer relationships and drive business through proactive outbound communication
- Strong verbal communication skills with confidence interacting with customers over the phone and in person
- Comfortable balancing outbound sales activity with showroom and counter sales responsibilities
- Strong organizational, time management, and follow-up skills
- Ability to manage multiple priorities in a fast-paced branch environment
- Proficiency with CRM systems
- Microsoft Office applications
- Demonstrated problem-solving skills
- commitment to delivering exceptional customer service
Desired Qualifications
- Experience in industrial distribution, manufacturing, metalworking, MRO, or related industries
- Experience in a high-activity outbound sales or account development environment
- Familiarity with HubSpot CRM
- ERP systems
- sales pipeline management
- Experience utilizing business intelligence or reporting tools such as Phocas
- Product knowledge related to cutting tools, metalworking, abrasives, shop supplies, or industrial products
- Demonstrated success growing customer accounts through proactive engagement and relationship development
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