Inside Sales Associate
On-siteLiverpool, England, United Kingdom
Job Summary
Manage a portfolio of reseller accounts by tracking pipelines, closing deals, and achieving monthly, quarterly, and annual KPIs while supporting the Store Manager and team in generating sales. Deliver exceptional customer experiences by handling inquiries, resolving complaints, and building strong relationships with B2B resellers, strategic vendors, and supply partners. Process orders, execute store business plans, and maintain accurate CRM data to drive revenue and profitability across the region. Work Monday-to-Friday hours from 8:00am to 5:00pm, leading by example to ensure compliance with audit and operational standards.
Required Qualifications
- Prior sales/customer service experience
- Ability to multi-task and sell over the phone as well as face to face
- Excellent communication skills
- Strong interpersonal and relationship-building skills
- Comfortable working independently and as part of a team
- Confident communicating with customers by phone, offering advice and identifying upselling opportunities
- Driving License
Desired Qualifications
- Prior sales and industry experience, ideally within wholesale distribution or trade counter environments
- Experience using CRM systems to manage customer data and sales pipelines
- Problem-solving mindset with proven ability to manage client and executive relationships
- Quick to learn and apply product knowledge to deliver tailored solutions
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