Inside Sales Account Executive - Middle TN

Manage existing Small/Medium Business WM customers through a consultative retention approach, securing and updating contract agreements while growing revenue from current accounts. Lead customer account management matters to maintain high satisfaction levels, resolve challenging requests, and collaborate with the Inside Sales Manager on escalations. Negotiate service agreements to maximize profits, align WM products with customer needs, and increase account penetration using consultative selling skills. Utilize CRM tools like Salesforce.com to track opportunities and prepare reports as needed. Maintain a book of business focused on retention goals and revenue protection in the commercial space.